Frequently Asked Questions

Everything you need to know about shopping with Casiopk.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

Casiopk accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track the status of my shipment?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable fabrics and fair labor practices to ensure our clothing is both stylish and responsible.